Refund Policy
We want you to be completely satisfied with your Metrodeals experience. If you are not satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
- Refunds are available for products that are defective, damaged, or not as described.
- Requests must be made within 7 days of receiving your order.
- Products must be unused, in original packaging, and in the same condition as received.
2. Non-Refundable Items
- Perishable goods (groceries, fruits, vegetables, etc.) unless damaged or spoiled on arrival.
- Gift cards and promotional items.
3. How to Request a Refund
- Contact our customer care team with your order number, details, and reason for the refund.
- We may request photos or additional information to process your request.
4. Refund Process
- Once your request is approved, refunds will be processed to your original payment method within 7 business days.
- You will receive a confirmation email once your refund is issued.
5. Exchanges
If you prefer, we can exchange eligible products instead of issuing a refund. Please contact us for assistance.